This Privacy Policy explains what information 5bm collects when you use our platform, how we use it, and what choices you have. It applies to all players accessing 5bm from the Philippines. Please read it alongside our Terms and Conditions before registering.
When you create an account on 5bm, browse our platform, or make a transaction in Philippine pesos, you share certain information with us. This Privacy Policy tells you exactly what we collect, why we collect it, how long we keep it, and who — if anyone — we share it with. We believe every player in the Philippines deserves to know how their personal data is handled, and we have written this policy in plain Philippine English so it is easy to understand. This policy applies to all users of the 5bm website and mobile browser platform, regardless of which section you access — whether that is the game lobby, live casino, bingo, or the promotions page. If you have questions after reading this page, the FAQ section is a good starting point, and you can also reach us directly at [email protected].
We collect the following categories of information when you use 5bm:
The data we collect is used strictly for the following purposes:
5bm does not sell your personal information to any third party for marketing or commercial purposes — full stop. We may share your data only in the following limited circumstances: with payment processors and banking partners who handle your PHP deposits and withdrawals, strictly to complete those transactions; with identity verification service providers who assist us in confirming your age and identity as required by Philippine regulations; with technology and hosting providers who operate the infrastructure that keeps the platform running, under strict data processing agreements; and with regulatory authorities or law enforcement agencies in the Philippines when we are legally required to do so. Any third party that receives your data is contractually bound to use it only for the specific purpose for which it was shared and to protect it with appropriate security measures. We do not share your gaming history, personal details, or financial records with advertisers, data brokers, or unrelated commercial entities.
We retain your personal data for as long as your account remains active and for a reasonable period afterwards to meet our legal and regulatory obligations. Under Philippine anti-money laundering and gaming regulations, certain transaction and identity records must be kept for a minimum period even after an account is closed. Once the applicable retention period has passed and there is no ongoing legal requirement to keep your data, we securely delete or anonymise it so it can no longer be linked back to you. If you request account closure, we will begin the data retention review process promptly and inform you of the applicable timelines. Aggregated, anonymised data — which cannot identify any individual — may be retained indefinitely for platform analytics and improvement purposes.
As a player based in the Philippines, you have rights over your personal data under applicable data privacy legislation. You have the right to request access to the personal information we hold about you, to ask us to correct any inaccurate details, and to request deletion of your data where there is no overriding legal reason for us to keep it. You also have the right to object to certain types of processing and to request that we restrict how we use your data while a query is being resolved. To exercise any of these rights, please contact us at [email protected] with your registered email address and a clear description of your request. We will acknowledge your request within a reasonable timeframe and respond fully as required by applicable law. Please note that some requests may be subject to identity verification before we can act on them, to protect your account security.
5bm uses industry-standard technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using secure protocols, and sensitive information such as payment details is handled through certified payment processing partners. Access to personal data within our organisation is restricted to staff who need it to perform their job functions, and all such staff are bound by confidentiality obligations. We conduct regular reviews of our security practices to ensure they remain appropriate for the risks involved. While no online platform can guarantee absolute security, we take every reasonable step to protect your information and will notify you promptly if we become aware of any breach that affects your personal data. You can also help protect your account by using a strong, unique password and never sharing your login credentials with anyone.
5bm uses cookies and similar technologies to keep you logged in, remember your preferences, and understand how players navigate the platform so we can improve the experience. Essential cookies are necessary for the platform to function and cannot be switched off. Analytics cookies help us understand which sections of the platform are most used and where players encounter difficulties — this data is aggregated and does not identify you personally. You can manage cookie preferences through your browser settings at any time, though disabling essential cookies may affect your ability to use certain platform features. We do not use cookies to serve third-party advertising or to track your activity on other websites. Our use of analytics is focused entirely on improving the 5bm experience for players in the Philippines.
We may update this Privacy Policy from time to time to reflect changes in how we operate, new platform features, or updated regulatory requirements in the Philippines. When we make material changes, we will update this page with the revised policy and note the effective date at the bottom. We encourage you to review this page periodically so you are always aware of how your data is being handled. Continued use of the 5bm platform after any update constitutes your acceptance of the revised policy. If you have concerns about any change, please contact us at [email protected] before continuing to use the platform. For related information, you can also review our Terms and Conditions and our Responsible Gaming page.
Last reviewed: 2025. This Privacy Policy applies to all players accessing 5bm from the Philippines.
Quick answers to what Filipino players most often ask about data and account privacy.
Join 5bm today and enjoy live casino tables, bingo, and the full game lobby — with your personal data handled responsibly every step of the way.